Every matter, every deadline —held in order.
Open files, track every deadline, draft and sign documents, bill clients and keep your client account in order — in one place your partners, lawyers and clerks all work from.
- Made for Malaysian practice
- Your files are never visible to another firm
- Every action on record
- PDPA-aware
Sound familiar?
The everyday risks of running a practice.
Most firms run on diaries, spreadsheets and memory. It works — until a date is missed or a file goes quiet. Here's what changes.
A limitation date nearly slipped past.
Every deadline sits on one firm calendar, flagged as it gets close, and syncs to the calendar on your phone.
“Where is that file, and who has it?”
Every matter shows its current stage, who is responsible, and what it is waiting on.
The client account doesn't tie up at month end.
Client money is recorded matter by matter and reconciled against your bank statement.
Work gets done, but never gets billed.
Time and disbursements are recorded against the matter and carried straight into the invoice.
Clients keep calling for updates.
Clients check progress, upload documents and sign online in their own secure portal.
Partners only see a problem when it's too late.
Approval stages put the file in front of the right partner at the right point — not after it's gone out.
Follow one file
A conveyancing file, start to finish.
This is what one matter looks like in Eternal Legal. Litigation, probate and every other practice area follow their own playbook in the same way.
- Step 1Intake
Open the file
Client details are captured once. A conflict check runs against every existing client and matter before you accept the instruction.
- Step 2Intake
Know your client, sign the engagement
CDD/KYC, risk rating and PEP status are recorded on the client. The engagement letter goes out for signature online.
- Step 3In progress
Work the checklist
The conveyancing checklist shows what's done and what's next. Letters are drafted from the file's own details and approved by the lawyer before they go out.
- Step 4Approval
Partner sign-off
The file moves stage by stage — clerk, lawyer, partner. Nothing reaches the next stage without the right person's approval.
- Step 5Completion
Track to completion
Completion and other key dates sit on the firm calendar. The client follows progress in the portal instead of phoning the office.
- Step 6Closing
Bill, settle and close
The invoice is built from recorded time and disbursements, client money moves to the office account on record, and the file closes with a full record of who did what.
What's included
Everything a matter needs, in one system.
No separate diary, billing package, signing service and shared drive. One place, one record for every matter.
Eternal Sign — e-signing that knows Malaysian law
Send documents for signature from the matter. Documents that can't be signed electronically under Malaysian law — wills, powers of attorney, land instruments — are blocked with the reason shown, so nothing is signed the wrong way. Every signing step is recorded and tamper-evident.
Eternal AI — a drafting assistant, not a lawyer
Drafts letters and summarises long documents from the matter's facts. Every draft is reviewed and accepted by a qualified lawyer before use, and your firm decides which roles can use it.
Approval stages
Clerk, lawyer, senior lawyer, partner — set who approves what for each practice area, matching your firm's own procedure.
Letters from templates
Generate a letter from the file's own details — client, file number, parties, firm details — in one click, then send it for approval.
Documents you can find
Every document is versioned and kept with its matter. Search the text inside them, limited to what your role is allowed to see.
Time and billing
Record time and disbursements as you work. Invoices, receipts and payment tracking follow without re-typing anything.
Client account
Client money is held and reported matter by matter, with bank statement reconciliation and controlled transfers to office account.
Conflict and KYC checks
Run conflict checks before opening a file, and keep CDD/KYC, risk rating and PEP records for your AMLA obligations.
e-Invoice ready
Invoices carry SST, TIN and the buyer and supplier details LHDN e-Invoicing asks for, so your billing data is ready for it.
Office accounts and HR
Payment vouchers, journals, expense claims, payroll runs and staff leave — run the firm from the same system as the files.
On your phone
Works in the phone browser and installs to the home screen. Your deadlines and appointments sync to Google, Outlook or Apple Calendar.
For the whole firm
Each person sees what they need.
Everyone works from the same file, but each role gets its own view — and only the access it should have.
For partners
See the whole firm without chasing anyone.
- Every open file, its stage and what's overdue
- Approve at the stages you choose
- Client account balances and reconciliation
- Which matters and practice areas are profitable
For lawyers
Spend your time on the law, not the admin.
- Your files, tasks and deadlines on one screen
- Letters drafted from the file's own details
- Long documents summarised by Eternal AI for your review
- Signatures collected online, recorded on the file
For clerks and admin
Know exactly what's next on every file.
- Checklists for each practice area
- Client details entered once, used everywhere
- Documents uploaded from the phone
- Fewer calls — clients check the portal
Practice areas
One system, every practice area.
Each practice area comes ready with its own Malaysian intake form, checklist, approval stages and letter templates. Use them as they are, or change them to match how your firm works.
- Intake fields
- Checklists
- Workflow stages
- Letter templates
Getting started
Switching is simpler than you think.
You don't have to retype years of files or rebuild your procedures from scratch.
- 01
Book a demo
We walk through Eternal Legal using your own practice areas, so you see your kind of files — not a generic tour.
- 02
Bring your files in
Import clients, contacts, matters, tasks, deadlines and time entries from Excel templates. Your existing file numbers are kept.
- 03
Match your procedures
Each practice area comes ready with Malaysian checklists, stages and letter templates. On Professional and above, adjust them to your firm's SOP yourself.
- 04
Start working
Invite your team by role, and your clients to the portal on Professional and above. Clients are free — you only pay for your own staff.
Confidentiality
Client confidentiality, built in.
Privilege isn't a setting you remember to switch on. Privacy, access control and a full record of activity are part of how every file is stored and every action is taken.
Your firm's files stay yours
Every firm's records are walled off from every other firm's. No other firm can see your clients, matters or documents.
The right access for each person
Clerks, lawyers and partners each see and do only what their role allows — and clients see only their own matters.
Every action on record
Who did what, to which file, and when — including what changed. The record can't be edited or deleted.
PDPA-aware by design
Client consent is recorded, and you can compile everything held on a client when they make an access request.
Questions
What firms ask us first.
Can't find your question here? Ask us during your demo — we're happy to go into detail.
Can another firm ever see our clients or files?
No. Every firm's records are walled off from every other firm's, and that separation is enforced on every request — not just hidden in the screens. Inside your firm, each person only sees what their role allows, and clients only ever see their own matters.
Where is our data kept?
Your records are held in a private database, separated from every other firm, and documents are kept in private storage that is never publicly accessible. We'll take you through hosting, backups and access controls in detail during your demo.
We already have years of files. Do we have to retype them?
No. Clients, contacts, matters, tasks, deadlines and time entries can be imported from Excel templates, and your existing file numbers are kept.
Can we get our data out again?
Yes. Invoices, client account ledgers and the activity record export to CSV, and you can compile everything held on a client when they make a PDPA access request.
Does Eternal AI give legal advice?
No. It drafts and summarises from the facts on the matter, and every draft must be reviewed and accepted by a qualified lawyer before it is used. Your firm decides which roles can use it.
What counts as an AI action, and what happens at the limit?
One AI action is one letter draft, one document summary, or one scanned page read. Firm Plus includes 200 actions per user each month, shared across the whole firm, so a heavy user can draw on colleagues' unused actions. If the firm reaches its limit, only AI pauses until the next month or until you add a top-up — everything else keeps working.
Can it follow our own procedures?
Yes. Each practice area comes with Malaysian checklists, stages and letter templates as a starting point. On Professional and Firm Plus, your firm can change who approves what, and add or remove steps and checklist items — without asking us.
Does it handle LHDN e-Invoicing?
Invoices record SST, TIN and the buyer and supplier details e-Invoicing requires, so your billing data is ready for it. We'll go through your firm's e-Invoice set-up during onboarding.
Do our clients need to install anything or pay?
No. On Professional and Firm Plus, clients use the secure portal from any browser, and client accounts are never billed — you only pay for your own staff.
Does it work on a phone?
Yes. It works in the phone's browser and can be added to the home screen like an app. Deadlines and appointments can also sync to Google, Outlook or Apple Calendar. An internet connection is needed.
See it on your own practice areas.
No obligation, no hard sell — just a walkthrough of how your files would run in Eternal Legal.
- 1Tell us about your firm — it takes two minutes
- 2We verify your firm and reply within 1–2 business days
- 3We walk you through it on your own practice areas